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Updates

Gigabit Minnesota Update August 2018

1:41PM August 13, 2018

Happy August Everyone, the State Fair is just around the corner!

We have been busy building fiber in multiple areas of Rosemount and Albertvile this year and we have been tweaking our products and services adding more HD Channels and upgrading our speeds. We still have the fastest and lowest cost Internet service you can get at your home.

 “What’s New” at Gigabit Minnesota –

The Join.GigabitMN.com ordering tool has been improved and you can now place order for service easily into the tool and it will automatically generate an installation workorder of your new services.  This new tool continues to show us where to build fiber and we will begin planning 2019 builds, so get your neighbors to sign up today!

NEW In-Home WiFi Management Service -

We are considering offering a new service where we manage your In-Home WiFi.  This service would be a monthly WiFi maintenance fee where we would supply and monitor your WiFi equipment.  I would love to hear your thoughts about what features you would want in a service like this and how much you would pay per month or annually for a service like this.  Let me know what you think by clicking COMMENTS and leaving me a comment.

Video -

We added several new HD Channels to our Channel Line-up and to the HBO and Cinemax packages.  I was wondering if we realigned the channels and dropped the SD Channels and provided a fully HD Channel Line-up would relearning your favorite channels location be a big deal or not.  This would make the channel lineup smaller but with the same content, as you have now by just eliminating the duplicate SD channels from your package. Let me know what you think by clicking COMMENTS and leaving me a comment.

Network Update - This summer we increased all of our current customer’s speeds under the following matrix:

       70/20Mbps customers   -to-    100/20Mbps
     100/30Mbps customers   -to-   100/100Mbps
     250/40Mbps customers   -to-   500/100Mbps
   1000/50Mbps customers   -to- 1000/100Mbps

If you need faster speeds, let me know.  We have the fastest Internet in your Neighborhood.

Gigabit Minnesota Paperless Billing Policy to Save Natural Resources - Starting August 1, 2018, Gigabit Minnesota we implemented paperless billing consistent with our other divisions, Velocity Telephone and USFamily.Net. Statements will only be sent via email and no longer thru the postal service. If you don't use email, you may print your current statement at any time under My Account.

If there is anyone that requires a 'mailed statement' they will be available at our regular rate of $3.00/statement. To continue receiving a paper statement via the postal service, just call us at (651) 888-4444 or go online to My Account.  Select 'Account Details' then 'Billing Email Address and Statement' option then 'Traditional - Send Paper Statement to Billing Address' followed by 'Save Changes'.

Electronic Billing - Gigabit MN offers electronic billing to avoid the hassles of lost checks, disrupted service and the associated monthly inconvenience and potential late payment fees. Call us at (651) 888-4444 or you may select pay by Credit Card by going online to your My Account.  Electronic Checking is not available yet in My Account, but if you would like to do Electronic Checking, please call us at (651) 888-4444 and we can help update your account.

Stay tuned for more exciting updates!

Jim Hickle, President Gigabit Minnesota


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